Shipping Policy

Decumar US Shipping Policy

Thank you for visiting and shopping at Decumar US. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within 3 to 5 business days (Monday – Friday, excluding federal holidays).

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once your order is processed and packaged, you will receive a confirmation email with your shipment tracking details.

2. Warehousing & Shipping Origins

To ensure fast and reliable delivery, all orders are fulfilled and shipped locally within the U.S. directly from our primary U.S. warehouse:

  • Fulfillment Center Address:

    11516 Pagemill Rd, Dallas, TX 75243, USA

3. Shipping Rates & Delivery Estimates

We offer nationwide delivery to all 50 U.S. states, including Alaska, Hawaii, and APO/FPO/DPO addresses.

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3 – 5 Business Days $5.99 (Free on orders over $60)
Express Shipping 2 – 3 Business Days $9.99

(Note: Delivery to remote locations such as Alaska, Hawaii, and military bases may require an additional 1–3 business days).

4. Shipment Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will become active within 24 hours. You can track your package directly through USPS, UPS, or FedEx.

5. Incorrect Address & Undeliverable Packages

Please ensure your shipping address is correct before placing an order. Decumar US is not responsible for orders delivered to incorrect addresses provided by the buyer. If a package is returned to our Dallas warehouse due to an invalid address, we will contact you to arrange reshipment.

6. Contact Us

If you have any questions or concerns regarding your order shipment, please feel free to reach out to our support team:

  • Email: support@decumar.us

  • Phone: +1 501-254-0037

  • Address: 1606 Audrey Dr, Garland TX 75040 (Head Office)

  • Fulfillment Warehouse: 11516 Pagemill Rd, Dallas, TX 75243, USA

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